Terms of Service

1. Introduction

Welcome to HotelsVendors ("Platform"), operated by Restaurants for E-Marketing ("Company", "we", "us"), a company registered in the Arab Republic of Egypt under Tax ID 704226146 and Unified Commercial Registry Number 105300900196948.

These Terms of Service ("Terms") govern your access to and use of the HotelsVendors platform, including the INVO vendor marketplace, AI-powered procurement tools, factoring referral services, and all related applications and APIs (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

2. Definitions

• "Hotel" — A hotel group or property registered on the Platform as a buyer of goods and services.
• "Supplier" — A vendor or seller registered on the Platform to list products and fulfill orders.
• "Factoring Partner" — A licensed financial institution (e.g., Oliv Financial, EFG Hermes) that provides reverse factoring services through the Platform.
• "INVO" — The vendor marketplace sub-layer of the Platform where suppliers list catalogs and hotels discover products.
• "ETA" — The Egyptian Tax Authority, responsible for e-invoicing compliance.
• "FRA" — The Financial Regulatory Authority of Egypt.
• "User" — Any individual or entity accessing the Platform.

3. Platform Nature and Limitations

3.1 Referral-Only Model

HotelsVendors is a B2B procurement marketplace and referral platform. The Platform does NOT:

• Hold, transfer, or custody any cash or funds;
• Provide lending, credit, or financing services directly;
• Conduct factoring operations — all factoring is performed by licensed third-party partners;
• Set factoring rates or make credit decisions on behalf of factoring partners;
• Act as a payment service provider or electronic wallet operator.

All financial services (factoring, credit, payments) are operated by licensed third-party partners regulated by the FRA. The Platform acts solely as a technology intermediary connecting hotels with suppliers and licensed financial service providers.

4. Account Registration and KYC

4.1. To use the Services, you must register an account and provide accurate, complete information as required by our Know Your Customer (KYC) procedures.

4.2. The Platform implements a three-tier KYC verification process in compliance with Egyptian Anti-Money Laundering Law (Law No. 80 of 2002, as amended 2020):

• Level 1: Email and phone verification.
• Level 2: Tax ID and business license verification.
• Level 3: Bank account verification.

4.3. Failure to complete required KYC levels may restrict your access to certain Platform features, including factoring referral services.

4.4. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Orders and Transactions

5.1. All orders placed through the Platform are direct agreements between the Hotel (buyer) and the Supplier (seller). The Platform facilitates but is not a party to these transactions.

5.2. The Platform charges the following fees:

• Marketplace Commission: 1.5%–3% on completed transactions.
• Document Processing Fee: Per ETA invoice submission.
• Supplier SaaS Fee: Subscription for INVO marketplace listing plans.

5.3. The Platform does NOT charge factoring fees, interest, or financial spreads. Factoring fees are charged exclusively by licensed factoring partners.

6. Dispute Resolution

6.1. The Platform provides a dispute resolution mechanism for transactions conducted through the Platform. Disputes may be initiated by either party (Hotel or Supplier) within 30 days of the transaction date.

6.2. Dispute resolution process:

• Step 1 — Direct Negotiation: Parties attempt to resolve the dispute directly through Platform messaging.
• Step 2 — Platform Mediation: If unresolved, the Platform mediates between parties within 5 business days.
• Step 3 — CPA Escalation: For disputes exceeding EGP 50,000 or involving quality/safety issues, the matter may be escalated to the Egyptian Consumer Protection Agency (CPA).

6.3. The Platform reserves the right to assign liability (Hotel, Supplier, Logistics Provider, Platform, or Split Liability) based on evidence and investigation.

7. Return Policy

7.1. Suppliers may set their own return policies, with a minimum of 14 days for most product categories as required by Egyptian Consumer Protection Law (Law No. 181 of 2018).

7.2. Return requests must be submitted through the Platform's return merchandise authorization (RMA) workflow.

8. Intellectual Property

8.1. All content, trademarks, logos, and intellectual property on the Platform are owned by Restaurants for E-Marketing or its licensors. You may not reproduce, distribute, or create derivative works without our prior written consent.

8.2. Suppliers retain ownership of their product listings, images, and descriptions. By listing on the Platform, Suppliers grant the Platform a non-exclusive license to display, promote, and distribute their listings.

9. Data Protection and Privacy

9.1. The Platform collects and processes personal data in accordance with Egyptian Data Protection Law (Law No. 151 of 2020) and, where applicable, the EU General Data Protection Regulation (GDPR).

9.2. For details on data collection, processing, storage, and your rights, please refer to our Privacy Policy.

10. Electronic Signature Compliance

10.1. The Platform uses digital signatures for ETA e-invoicing compliance in accordance with the Egyptian Electronic Signature Law (Law No. 175 of 2002).

10.2. In production environments, digital signatures are executed using RSA-2048 PKCS#11 hardware tokens issued by the Egyptian Information Assurance Service (EIAS), a licensed Certificate Service Provider (CSP).

10.3. The Platform attaches the following metadata to all digitally signed documents: signing authority, certificate information, timestamp from a trusted Time Stamping Authority (TSA), and applicable law reference.

11. Limitation of Liability

11.1. To the maximum extent permitted by applicable law, the Platform shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.

11.2. The Platform is not liable for the quality, safety, legality, or availability of products listed by Suppliers, or the ability of Hotels to complete purchases.

11.3. The Platform is not a party to, and assumes no liability for, any factoring agreements between Hotels, Suppliers, and licensed Factoring Partners.

12. Governing Law and Jurisdiction

12.1. These Terms are governed by the laws of the Arab Republic of Egypt, including but not limited to:

• Egyptian Civil Code (Law No. 131 of 1948)
• Egyptian Consumer Protection Law (Law No. 181 of 2018)
• Egyptian Electronic Signature Law (Law No. 175 of 2002)
• Egyptian Data Protection Law (Law No. 151 of 2020)
• Egyptian Anti-Money Laundering Law (Law No. 80 of 2002, as amended 2020)

12.2. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Cairo, Arab Republic of Egypt.

13. Amendments

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or Platform notification at least 30 days before taking effect. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

14. Contact Information

For questions about these Terms, contact us at:

• Company: Restaurants for E-Marketing
• Email: legal@hotelsvendors.com
• Address: Cairo, Arab Republic of Egypt
• Tax ID: 704226146
• Commercial Registry: 105300900196948