Create the right workspace
Use Join the network and choose Hotel or Vendor. Carrier and funder access is provisioned by HOTELSVENDORS. It is not a public sign-up.
Support
Get into the workspace, then stay on the record.
Support covers access, organization setup and where a task lives. It does not change an approval, a price, or another organization's data.
The usual paths.
Start with the step that matches where the account stopped. A second sign-up does not repair an account that already exists.
Finish organization setup
After sign-up, the next screen is the organization profile. Submit the legal name, tax registration, city and governorate. Purchasing stays closed until that profile is verified.
Return to an existing account
Sign in with the same email. If the browser is already signed in, choose Open workspace. Do not create a second account for the same organization.
Use the catalogue
The public catalogue is a specification list. Add quantities to the hotel list, then continue inside the hotel workspace. Prices, stock and vendor names are not shown there.
What to include in a support email.
Send the workspace email, whether the organization is a hotel or a vendor, and the page you were on. Do not send passwords, payment credentials, or another company's commercial terms.